VOLUNTARY DISCONNECTION

Office or Division:Commercial Division – Customer Service Area
Classification:Simple
Type of Transaction:VOLUNTARY DISCONNECTION
Who May Avail:All Registered BWD Concessionaires
Checklist of Requirements:Voluntary Disconnection Form
Where to Secure:Payment Center/PACD
STEPAPPLICANT /CONCESSIONAIREAGENCY ACTIONPROCESSING TIMEPERSON RESPONSIBLEFORM
1Go to Customer Service Area to inform that he/she wants his/her service connection to be disconnected. If he/she is not the registered account of the connection, an authorization letter with ID from the owner shall be presented.Provide the Concessionaire with the Voluntary Disconnection Form.3 minutesJay R. Pilderos,                    Utility B – PACD In Charge (Commercial and Finance Division)Voluntary Disconnection Form
2 Endorse the form to the Commercial Division Head for signature and approval of the General Manager. In the absence of the Division Head, any of its authorized representative can sign the document.5 minutesJay R. Pilderos,                    Utility B – PACD In Charge (Commercial and Finance Division)Voluntary Disconnection Form
3 Approved Voluntary Disconnection Form will be forwarded to Operations and Maintenance Division for posting and deployment of assigned plumber.5 minutesJay R. Pilderos,                    Utility B – PACD In Charge (Commercial and Finance Division)Approved Voluntary Disconnection Form
4 

Plumber will disconnect the Service Connection.

2 hours

Area Plumber

Approved Voluntary Disconnection Form   with concessionaire’s signature

END OF TRANSACTION