NEW WATER SERVICE CONNECTION

  • Processing Time: 1 day, 5 hours, and 44 minutes

WHO MAY AVAIL THE SERVICE

  • Owner of the household
  • Leasee or any authorized representative

SCHEDULE OF AVAILABILITY OF THE SERVICE

  • Monday to Friday (EXCLUDING HOLIDAY)
  • 8:00 AM – 5:00 PM (NO NOON BREAK)

REQUIREMENTS TO AVAIL THE SERVICE

  • Duly filled – up survey request form and water service contract
  • Residence Certificate

HOW TO AVAIL THE SERVICE

STEP APPLICANT SERVICE PROVIDER DURATION PERSON RESPONSIBLE FORM
1 Go to Customer Service Area Assist the concessionaire to fill-up the Survey Request Form. 5 minutes
  • Melchor Curacha
  • Survey Request Form
    2 Endorse form to Survey Personnel. Conduct preliminary on site inspection/survey with the assistance of the Operations and Maintenance Area In -charge. Assist the concessionaire to fill-up the Survey Request Form. 24 hours (after filling of survey request form)
    • Melchor M. Curacha
    • Victor A. Napoles
    • Area Plumber
    Approved Survey Request Form by the General Manager, Division Heads (Commercial & Finance, Operations & Maintenance), Inspector & Area Plumber
    3 Attendance to Orientation Seminar. Orientation on District’s policies will be given to would-be concessionaires. Water Service Contract will be provided. 2 hours (every Wednesdays and Fridays at 2:00 PM)
    • Melchor M. Curacha
    • Alfie C. Pepito
    Attendance Logbook
    4 Upon approval of the Survey Request Form, the concessionaire will submit the duly filled-up Water Service Contract . Accept the filled-up form containing the necessary information (name, address, signature and residence certificate number of the concessionaire. If in case the concessionaire is not the lot owner, an authorization allowing the concessionaire to have a service connection is required from the lot owner/administrator. An ID of the lot owner/administrator is also required.) 3 minutes
  • Melchor Curacha
  • Water Service Contract
    5 Register the new account to the District’s Billing and Collection Program 5 minutes
    • Melchor M. Curacha
    • Alfie C. Pepito
    Approved Survey Request Form/Water Service Contract
    6 Payment of the required installation fee. Accept the payment from the applicant. 1 minute
  • Laizaniel F. Rallos
  • Official Receipt
    5 Register the new account to the District’s Billing and Collection Program 5 minutes
    • Melchor M. Curacha
    • Alfie C. Pepito
    Approved Survey Request Form/Water Service Contract
    6 Payment of the required installation fee. Accept the payment from the applicant. 1 minute
  • Laizaniel F. Rallos
  • Official Receipt

    FEE – See tables below. Fee depends on the size of the Water Meter and the Classification Type of the Connection.

    Example: For ½”, payment is P700.00 (Admin Cost) + P700.00 (Construction Cost) + P 1,100.00 (Water Meter) + P 500.00 (Residential) = P3,000.00

    Table I.

    SIZES ADMINISTRATVIE COST CONSTRUCTION COST WATER METER TOTAL COST
    1/2" ₱ 700.00 ₱ 700.00 ₱ 1,100.00 ₱ 2,500.00
    1/4" ₱ 700.00 ₱ 700.00 Provided by the concessionaire ₱ 1,400.00
    1" ₱ 700.00 ₱ 3,400.00 Provided by the concessionaire ₱ 4,100.00
    1 1/2" ₱ 700.00 ₱ 3,500.00 Provided by the concessionaire ₱ 4,200.00
    2" ₱ 700.00 ₱ 5,500.00 Provided by the concessionaire ₱ 6,200.00
    2 1/2" ₱ 700.00 ₱ 12,000.00 Provided by the concessionaire ₱ 12,700.00
    3" ₱ 700.00 ₱ 14,000.00 Provided by the concessionaire ₱ 14,700.00
    4" ₱ 700.00 ₱ 16,000.00 Provided by the concessionaire ₱ 16,700.00

    Table II.

    CLASSIFICATION AMOUNT
    Bulk/Wholesale ₱ 1,500.00
    Commercial/Industrial ₱ 1,000.00
    Commercial-A ₱ 875.00
    Commercial-B ₱ 750.00
    Commercial-C ₱ 625.00
    Residential ₱ 500.00
    7 Present the OR to the Customer Service. Validate OR. Let the concessionaire register . 1 minute
    • Melchor M. Curacha
    • Alfie C. Pepito
    Water Meter Logbook
    8 Installation order will be prepared and forwarded to Commercial Division Head for signing. 2 minutes
    • Melchor M. Curacha
    • Alfie C. Pepito
    Installation Order Form
    9 Installation Order will be forwarded to Operations & Maintenance Division for signing and scheduling by the Operations & Maintenance Division Head. 5 minutes
    • Melchor M. Curacha
    • Alfie C. Pepito
    Installation Order Form
    10 Operations & Maintenance Division will forward Installation Order to the Operations & Maintenance Division Head and General Manager for approval. 5 minutes
    • Janice B. Padilla
    • Engr. Rigie E. Mendoza
    • GM Engr. Dante B. Navarro
    Installation Order Form
    11 Posting and deployment of assigned plumber. 2 minutes
  • Janice B. Padilla
  • Approved Installation Order Form
    12 Filling-up and signing of Stocks Requisition Slip. 15 minutes
    • Area Plumber
    • Janice B. Padilla
    • Engr. Rigie E. Mendoza
    • Approved Installation Order Form
    • Approved Stocks Requisition Slip
    13 The plumber will secure all materials needed for installation and withdraw the same from the stockroom. 1 hour
    • Area Plumber
    • Vevencia O. Collantes
    • Julius S. Padin
    • Approved Installation Order Form
    • Approved Stocks Requisition Slip
    14 The Plumber will go to the assigned area and install the connection. 2 hours
  • Janice B. Padilla
  • Approved Installation Order with Concessionaire’s signature.