New Water Service Connection

Processing Time: 1 day, 5 hours, and 44 minutes

WHO MAY AVAIL THE SERVICE

Owner of the household
Leasee or any authorized representative

SCHEDULE OF AVAILABILITY OF THE SERVICE

Monday to Friday (EXCLUDING HOLIDAY)
8:00 AM – 5:00 PM (NO NOON BREAK)

REQUIREMENTS TO AVAIL THE SERVICE

Duly filled – up survey request form and water service contract
Residence Certificate

HOW TO AVAIL THE SERVICE

STEP	APPLICANT	SERVICE PROVIDER	DURATION	PERSON RESPONSIBLE	FORM
1	Go to Customer Service Area	Assist the concessionaire to fill-up the Survey Request Form.	5 minutes	Melchor Curacha	Survey Request Form
2	Endorse form to Survey Personnel. Conduct preliminary on site inspection/survey with the assistance of the Operations and Maintenance Area In -charge.	Assist the concessionaire to fill-up the Survey Request Form.	24 hours (after filling of survey request form)	Melchor M. Curacha Victor A. Napoles Area Plumber	Approved Survey Request Form by the General Manager, Division Heads (Commercial & Finance, Operations & Maintenance), Inspector & Area Plumber
3	Attendance to Orientation Seminar.	Orientation on District’s policies will be given to would-be concessionaires. Water Service Contract will be provided.	2 hours (every Wednesdays and Fridays at 2:00 PM)	Melchor M. Curacha Alfie C. Pepito	Attendance Logbook
4	Upon approval of the Survey Request Form, the concessionaire will submit the duly filled-up Water Service Contract .	Accept the filled-up form containing the necessary information (name, address, signature and residence certificate number of the concessionaire. If in case the concessionaire is not the lot owner, an authorization allowing the concessionaire to have a service connection is required from the lot owner/administrator. An ID of the lot owner/administrator is also required.)	3 minutes	Melchor Curacha	Water Service Contract
5		Register the new account to the District’s Billing and Collection Program	5 minutes	Melchor M. Curacha Alfie C. Pepito	Approved Survey Request Form/Water Service Contract
6	Payment of the required installation fee.	Accept the payment from the applicant.	1 minute	Laizaniel F. Rallos	Official Receipt
5		Register the new account to the District’s Billing and Collection Program	5 minutes	Melchor M. Curacha Alfie C. Pepito	Approved Survey Request Form/Water Service Contract
6	Payment of the required installation fee.	Accept the payment from the applicant.	1 minute	Laizaniel F. Rallos	Official Receipt

FEE – See tables below. Fee depends on the size of the Water Meter and the Classification Type of the Connection.

Example: For ½”, payment is P700.00 (Admin Cost) + P700.00 (Construction Cost) + P 1,100.00 (Water Meter) + P 500.00 (Residential) = P3,000.00

Table I.

SIZES	ADMINISTRATVIE COST	CONSTRUCTION COST	WATER METER	TOTAL COST
1/2"	₱ 700.00	₱ 700.00	₱ 1,100.00	₱ 2,500.00
1/4"	₱ 700.00	₱ 700.00	Provided by the concessionaire	₱ 1,400.00
1"	₱ 700.00	₱ 3,400.00	Provided by the concessionaire	₱ 4,100.00
1 1/2"	₱ 700.00	₱ 3,500.00	Provided by the concessionaire	₱ 4,200.00
2"	₱ 700.00	₱ 5,500.00	Provided by the concessionaire	₱ 6,200.00
2 1/2"	₱ 700.00	₱ 12,000.00	Provided by the concessionaire	₱ 12,700.00
3"	₱ 700.00	₱ 14,000.00	Provided by the concessionaire	₱ 14,700.00
4"	₱ 700.00	₱ 16,000.00	Provided by the concessionaire	₱ 16,700.00

Table II.

CLASSIFICATION	AMOUNT
Bulk/Wholesale	₱ 1,500.00
Commercial/Industrial	₱ 1,000.00
Commercial-A	₱ 875.00
Commercial-B	₱ 750.00
Commercial-C	₱ 625.00
Residential	₱ 500.00


7	Present the OR to the Customer Service.	Validate OR. Let the concessionaire register .	1 minute	Melchor M. Curacha Alfie C. Pepito	Water Meter Logbook
8		Installation order will be prepared and forwarded to Commercial Division Head for signing.	2 minutes	Melchor M. Curacha Alfie C. Pepito	Installation Order Form
9		Installation Order will be forwarded to Operations & Maintenance Division for signing and scheduling by the Operations & Maintenance Division Head.	5 minutes	Melchor M. Curacha Alfie C. Pepito	Installation Order Form
10		Operations & Maintenance Division will forward Installation Order to the Operations & Maintenance Division Head and General Manager for approval.	5 minutes	Janice B. Padilla Engr. Rigie E. Mendoza GM Engr. Dante B. Navarro	Installation Order Form
11		Posting and deployment of assigned plumber.	2 minutes	Janice B. Padilla	Approved Installation Order Form
12		Filling-up and signing of Stocks Requisition Slip.	15 minutes	Area Plumber Janice B. Padilla Engr. Rigie E. Mendoza	Approved Installation Order Form Approved Stocks Requisition Slip
13		The plumber will secure all materials needed for installation and withdraw the same from the stockroom.	1 hour	Area Plumber Vevencia O. Collantes Julius S. Padin	Approved Installation Order Form Approved Stocks Requisition Slip
14		The Plumber will go to the assigned area and install the connection.	2 hours	Janice B. Padilla	Approved Installation Order with Concessionaire’s signature.