- Deliver efficient and equitable public service to all clientele.
- Serve with integrity, impartiality and professionalism.
- Attend to client’s concerns courteously and without delay.
- Work according to the eight-hour standard working time, or beyond when the need arises.
- Provide feedback system to assess quality of service rendered and make necessary improvements.
- Provide comfortable waiting areas and frontline personnel to attend immediately to concessionaires’ queries.
List of Frontline Services
- Application for New Water Service Connection
- Transfer of Water Meter ( for concessionaires who will relocate)
- Application for Reconnection (Voluntary Disconnection)
- Application for Service Request ( all types of complaints)
- Application for Discount for Senior Citizens
- Application for service Request (High Consumption)
- Application for Change of Account Name