- Deliver efficient and equitable public service to all clientele.
- Serve with integrity, impartiality and professionalism.
- Attend to client’s concerns courteously and without delay.
- Work according to the eight-hour standard working time, or beyond when the need arises.
- Provide feedback system to assess quality of service rendered and make necessary improvements.
- Provide comfortable waiting areas and frontline personnel to attend immediately to concessionaires’ queries.
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