Performance Pledge

  1. Deliver efficient and equitable public service to all clientele.
  2. Serve with integrity, impartiality and professionalism.
  3. Attend to client’s concerns courteously and without delay.
  4. Work according to the eight-hour standard working time, or beyond when the need arises.
  5. Provide feedback system to assess quality of service rendered and make necessary improvements.
  6. Provide comfortable waiting areas and frontline personnel to attend immediately to concessionaires’ queries.

List of Frontline Services

  1. Application for New Water Service Connection
  2. Transfer of Water Meter ( for concessionaires who will relocate)
  3. Application for Reconnection (Voluntary Disconnection)
  4. Application for Service Request ( all types of complaints)
  5. Application for Discount for Senior Citizens
  6. Application for service Request (High Consumption)
  7. Application for Change of Account Name