Performance Pledge

  1. Deliver efficient and equitable public service to all clientele.
  2. Serve with integrity, impartiality and professionalism.
  3. Attend to client’s concerns courteously and without delay.
  4. Work according to the eight-hour standard working time, or beyond when the need arises.
  5. Provide feedback system to assess quality of service rendered and make necessary improvements.
  6. Provide comfortable waiting areas and frontline personnel to attend immediately to concessionaires’ queries.