RECONNECTION
Office or Division: | Commercial Division – Customer Service Area |
Classification: | Simple |
Type of Transaction: | RECONNECTION (Voluntary/Non-Payment) |
Who May Avail: | All BWD Registered Concessionaires |
Checklist of Requirements: | Payment of reconnection fee |
Where to Secure: | Customer |
STEP | APPLICANT /CONCESSIONAIRE | AGENCY ACTION | FEE | PROCESSING TIME | PERSON RESPONSIBLE | FORM |
1 | Go to the Customer Service Area. | Provide the customer with his/her unpaid bill, account number. | 3 minutes | Jay R. Pilderos, Utility B – PACD In Charge (Commercial and Finance Division) | ||
2 | Pay the water bill (including the penalty & service fee) and the reconnection fee. | Accept the payment from the applicant. | 100.00 | 2 minutes | Laizaniel F. Rallos, Cashier D/ Arianne Gay Hisoler, Utilities/Customer Services Assistant D/ Crisjean M.Generale, Reproduction Machine Operator B/ Hannah Lou A. Aguanta, Collection Assistant (Commercial and Finance Division) | Official Receipt |
3 | Create Reconnection order after receiving the payment for reconnection fee. Reconnection Order will be forwarded to Commercial Division Head for notification and approval of the General Manager. In the absence of the Division Head the next authorized personnel will serve as signatory. | 5 minutes | Jay R. Pilderos, Utility B – PACD In Charge (Commercial and Finance Division) | Reconnection Order Form | ||
4 | Reconnection Order shall be logged and forwarded to the plumber in charge for execution. | 5 minutes | Jay R. Pilderos, Utility B – PACD In Charge (Commercial and Finance Division) | Reconnection Order Form | ||
5 | Plumber in-charge shall be notified with the reconnection order through call, text message, radio or any medium of communication. | 2 minutes | Melchor Curacha Jr., Administrative Aide (Commercial and Finance Division) | Approved Reconnection Order Form | ||
6 | Plumber will go to the assigned area to execute the reconnection. Upon completion, Reconnection Order must be submitted to the document in-charge. | 2 hours | Area Plumber | Approved Reconnection Order Form with signature of the concessionaire. | ||
END OF TRANSACTION |