APPLICATION FOR WORK ORDER

Office or Division:Commercial Division – Customer Service Area
Classification:Simple
Type of Transaction:APPLICATION FOR WORK ORDER (Operations and Maintenance Division Concerns)
Who May Avail:All Registered BWD Concessionaires
Checklist of Requirements:Work Order Form
Where to Secure:Consumer
STEPAPPLICANT /CONCESSIONAIREAGENCY ACTIONPROCESSING TIMEPERSON RESPONSIBLEFORM
1Go to the Customer Service Area.For walk – in complaints, the Utilities/ Customer Services Assistant will interview the customer on the nature of his/her complaint(s). For those who complained thru BWD Facebook Page (Inbox), thru text messages, the Utilities Customer Service Assistant will fill – out the Work Order Form with complete details of the customer.5 minutesMelchor M. Curacha, Jr., Administrative Aide (Commercial & Finance Division) 
2 Work Order form will be prepared and forwarded to Maintenance and Operations Division for signing.3 minutesMelchor M. Curacha, Jr., Administrative Aide (Commercial & Finance Division)Work Order Form
3 Service Request Form will be forwarded to Operations and Maintenance Division for signing. In the absence of the Division Head the next authorized personnel will serve as signatory.3 minutesMelchor M. Curacha, Jr., Administrative Aide (Commercial & Finance Division)/ Janice B. Padilla, Water Resources Facilities Operator B (Operations and Maintenance Division)Work Order Form
4 Operations and Maintenance Division will forward the Work Order form to the General Manager for approval.1 minuteJanice B. Padilla, Water Resources Facilities Operator B (Operations and Maintenance Division)Work Order Form
5 Posting and deployment of the assigned plumber.2 minutesJanice B. Padilla, Water Resources Facilities Operator B (Operations and Maintenance Division)Approved Work Order Form
6 Plumber will prepare the materials needed and conduct repair for before meter, main line, and lateral line leak.3 hoursArea Plumber /         Vevencia O. Collantes, Storekeeper D/             Julius Padin,            Industrial Security Guard C (Administrative Division)Approved Work Order Form
7 

For after meter concerns, customer will be notified on the result/findings of the investigation conducted and let the customer sign the Service Request Form. For complaints coursed thru BWD Facebook Page and text messages, the same shall be informed of the findings of the investigation.

10 minutes

Area Plumber/               Melchor M. Curacha, Jr., Administrative Aide (Commercial & Finance Division)

Approved Work Order form with customer’s signature and detailed remarks.

END OF TRANSACTION