WHO MAY AVAIL THE SERVICE

• Owner of the household
• Leasee or any authorized representative

SCHEDULE OF AVAILABILITY OF THE SERVICE

• Monday to Friday (EXCLUDING HOLIDAY)
• 8:00 AM – 5:00 PM (NO NOON BREAK)

REQUIREMENTS TO AVAIL THE SERVICE

• Duly filled – up survey request form

HOW TO AVAIL THE SERVICE

STEP	APPLICANT	SERVICE PROVIDER	DURATION	PERSON RESPONSIBLE	FORM	FEE
1	Go to Customer Service Area	Assist the concessionaire to fill-up the Survey Request Form.	5 minutes	Melchor M. Curacha Victor A. Napoles	Survey Request Form
2	Endorse form to Survey Personnel. Conduct preliminary on site inspection/survey with the assistance of the Operations and Maintenance Area In -charge.	Assist the concessionaire to fill-up the Survey Request Form.	24 hours (after filling of survey request form)	Melchor M. Curacha Victor A. Napoles Area Plumber	Approved Survey Request Form by the General Manager, Division Heads (Commercial & Finance, Operations & Maintenance), Inspector & Area Plumber
3		Approval of Survey Request Form by the Operations and Maintenance.	5 minutes	Victor A. Napoles	Approved Survey Request Form by the Division Heads
4		Input data of approved Survey Request Form and make necessary changes to the connection account in the system, such address and account number.	5 minutes	Melchor M. Curacha Alfie C. Pepito	Approved Survey Request Form by the Division Heads
5	Payment of the required Water Meter Transfer Fee.	Accept payment from the applicant.	1 minute	Laizaniel F. Rallos	Official Receipt	₱500.00
6	Present OR to the Customer Service.	Validate OR. Installation Order form will be prepared and forwarded to the Commercial Division Head for signing.	5 minutes	Melchor M. Curacha Alfie C. Pepito isidro S. Enumerables	Installation Order Form
7		Installation Order will be forwarded to Operations Division for signing and scheduling by the Operations & Maintenance Division Head.	5 minutes	Melchor M. Curacha Alfie C. Pepito Engr. Rigie E. Mendoza	Installation Order Form
8		Operations & Maintenance Division will forward the Installation Order form to the General Manager for approval.	1 minute	Janice B. Padilla GM Engr. Dante B. Navarro	Installation Order Form
9		Posting and deployment of assigned plumber.	2 minutes	Janice B. Padilla	Approved Installation Order Form
10		Filling- up and signing of Stocks Requisition Slip.	15 minutes	Area Plumber Janice B. Padilla Engr. Rigie E. Mendoza	Approved Installation Order Form Approved Stocks Requisition Slip
11		The plumber will secure all the materials needed and withdraw the same in the stockroom.	1 hour	Area Plumber Vevencia O. Collantes Julius S. Padin	Approved Installation Order Form Approved Stocks Requisition Slip
12		Plumber will go to the assigned area and install the connection.	2 hours	Area Plumber	Approved Installation Order Form Approved Stocks Requisition Slip