APPLICATION FOR RECONNECTION

(for those consumers who were disconnected due to non-payement of water bills)

  • Processing Time: 2 hours and 15 minutes

WHO MAY AVAIL THE SERVICE

  • All BWD Registered Concessionaires

SCHEDULE OF AVAILABILITY OF THE SERVICE

  • Monday to Friday (EXCLUDING HOLIDAY)
  • 8:00 AM – 5:00 PM (NO NOON BREAK)

REQUIREMENTS TO AVAIL THE SERVICE

  • Payment of reconnection fee

HOW TO AVAIL THE SERVICE

STEP APPLICANT SERVICE PROVIDER DURATION PERSON RESPONSIBLE FORM FEE
1 Go to Customer Service Area Give the concessionaire his/her account number. 1 minute
  • Melchor M. Curacha
  • Alfie C. Pepito
2 Pay the water bill(including the penalty & service fee) and the reconnection fee Accept the payment 2 minutes
  • Laizaniel F. Rallos
  • Arianne Gay M. Hisoler
  • Crisjean M. Generale
Official Receipt Water Bill + ₱ 100.00
3 Reconnection Order will be prepared and forwarded to Commercial Division for signing. 5 minutes
  • Melchor M. Curacha
  • Isidro S. Enumerables
Reconnection Order Form
4 Reconnection Order will be forwarded to Operations & Maintenance Division signing and scheduling by the Operations & Maintenance Division Head. 5 minutes
  • Melchor M. Curacha
  • Alfie C. Pepito
  • Janice B. Padilla
  • Engr. Rigie E. Mendoza
Reconnection Order Form
5 Reconnection Order verification and signature. 1 minute Engr. Rigie E. Mendoza Reconnection Order Form
6 Operations & Maintenance Division will forward the Reconnection Order form to General Manager for approval. 1 minute
  • Janice B. Padilla
  • GM Engr. Dante B. Navarro
Reconnection Order Form
7 Posting and deployment of assigned plumber. 2 minutes
  • Janice B. Padilla
  • Engr. Rigie E. Mendoza
Approved Reconnection Order Form
8 Plumber will go to the assigned area and reconnect the service line. 2 hours Area Plumber Approved Reconnection Order Form signed by the concessionaire.