APPLICATION FOR RECONNECTION
(for those who applied for Voluntary Disconnection)
- Processing Time: 2 hours and 15 minutes
WHO MAY AVAIL THE SERVICE
- All BWD Registered Concessionaires
SCHEDULE OF AVAILABILITY OF THE SERVICE
- Monday to Friday (EXCLUDING HOLIDAY)
- 8:00 AM – 5:00 PM (NO NOON BREAK)
REQUIREMENTS TO AVAIL THE SERVICE
- Payment of reconnection fee
HOW TO AVAIL THE SERVICE
STEP | APPLICANT | SERVICE PROVIDER | DURATION | PERSON RESPONSIBLE | FORM | FEE |
---|---|---|---|---|---|---|
1 | Go to Customer Service Area | Give the concessionaire his/her account number. | 1 minute |
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2 | Payment of the Reconnection Fee. | Accept the payment from the applicant. | 1 minute | Laizaniel F. Rallos | Official Receipt | ₱ 100.00 |
3 | Reconnection Order will be prepared and forwarded to Commercial Division for signing. | 5 minutes | Melchor M. Curacha | Reconnection Order Form | ||
4 | Reconnection Order will be forwarded to Operations & Maintenance Division signing and scheduling by the Operations & Maintenance Division Head. | 5 minutes |
|
Reconnection Order Form | ||
5 | Operations & Maintenance Division will forward the Reconnection Order form to General Manager for approval. | 1 minute |
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Reconnection Order Form | ||
6 | Posting and deployment of assigned plumber. | 2 minutes |
|
Approved Reconnection Order Form | ||
7 | Plumber will go to the assigned area and reconnect the service line. | 2 hours | Area Plumber | Approved Reconnection Order Form signed by the concessionaire. |