WHO MAY AVAIL THE SERVICE

• All BWD Registered Concessionaires

SCHEDULE OF AVAILABILITY OF THE SERVICE

• Monday to Friday (EXCLUDING HOLIDAY)
• 8:00 AM – 5:00 PM (NO NOON BREAK)

REQUIREMENTS TO AVAIL THE SERVICE

• Payment of reconnection fee

HOW TO AVAIL THE SERVICE

STEP	APPLICANT	SERVICE PROVIDER	DURATION	PERSON RESPONSIBLE	FORM	FEE
1	Go to Customer Service Area	Give the concessionaire his/her account number.	1 minute	Melchor M. Curacha Alfie C. Pepito
2	Payment of the Reconnection Fee.	Accept the payment from the applicant.	1 minute	Laizaniel F. Rallos	Official Receipt	₱ 100.00
3		Reconnection Order will be prepared and forwarded to Commercial Division for signing.	5 minutes	Melchor M. Curacha	Reconnection Order Form
4		Reconnection Order will be forwarded to Operations & Maintenance Division signing and scheduling by the Operations & Maintenance Division Head.	5 minutes	Melchor M. Curacha Alfie C. Pepito Janice B. Padilla Engr. Rigie E. Mendoza	Reconnection Order Form
5		Operations & Maintenance Division will forward the Reconnection Order form to General Manager for approval.	1 minute	Janice B. Padilla GM Engr. Dante B. Navarro	Reconnection Order Form
6		Posting and deployment of assigned plumber.	2 minutes	Janice B. Padilla Engr. Rigie E. Mendoza	Approved Reconnection Order Form
7		Plumber will go to the assigned area and reconnect the service line.	2 hours	Area Plumber	Approved Reconnection Order Form signed by the concessionaire.